TTHotel Pro User Software Manual

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1.System Introduction

TTHotel Pro is designed for small and medium-sized hotels, hostels, and other

accommodation venues. It integrates hotel-related devices such as door locks, elevator

controllers, power switches, card issuers, and gateways. It enables one-stop management

of orders, room status, room rates, messages, etc. It supports both computer web pages

and mobile phone operations, featuring a simple and user-friendly interface. It also has a

series of automated functions that can significantly reduce labor costs and improve work

efficiency for hotels and hostels.

Web

2.1 Creat account

Operation Instructions：

# Enter the required registration information.

2.2 Login

Operation Instructions：

#Enter the correct account and password, and click [LOGIN] to enter the workbench. If

you check [Remember me] and log in successfully, the account and password will be

automatically filled in the next login.

2.3 Forget password

Operation Instructions：

# Enter the correct User code, Passcode, and Verification code, and click [Submit] to

complete the account password reset.

2.4 Account

In this module, you can view the information of your logged-in account.

2.4.1 Information

In Information, you can view the name, account number, role, etc. of the account, and

support modifying the account number and password.

2.5 Subscription

Only administrators can view the system subscription information and perform paid

subscriptions, renewals, etc.

2.6 Hotel information

This module includes hotel information settings, guest room type/rate settings, and

public door settings.

2.6.1 Basic info

On this page, you can modify the hotel name, address, check-in/check-out time,

currency, etc.

2.6.2 Room

Operation Instructions：

# Select a guest room and click [Create Room] to choose batch creation or single creation.

2.6.2.1 Room type

Add Roomtype

Operation Instructions：

#Select a guest room and click [Create Room].

#You must enter the room type name and the basic price of the room type.

2.6.2.2 Room rate

After setting the basic price when creating the room type, on this page, you can set

different prices for each room type for each day according to the date.

Operation Instructions：

#You can click on the room price cell to modify the price of this room type on a certain day.

#You can click Bulk Edit to batch modify room prices. You can set the increase/decrease amount

of the basic price according to a period of time, specific days of the week.

2.6.2.3 Room type for calendar

This function allows you to adjust the arrangement order of room types in the

Calendar.

Operation Instructions：

#The room type arrangement order is from left to right and from top to bottom. You can

drag the grid to adjust the room type order.

2.6.3 Public door/Group

Public Door/Group: After setting multiple public doors as a group, if you select this

public door group when sending the unlocking permission to guests, the guests’

unlocking permission can open both the guest rooms and the public doors in the group.

Add Public door

Operation Instructions：

#Click [Create public door] to create a public door. You need to determine the name of the

public door, as well as the building, floor, and group where it is located.

#Click [Create group] to create a public door group. You need to determine the name of

the public door group and select the public doors.

2.7 Calendar

This module serves as the hotel operation integration center. It can assist the front

desk in handling guest reservation business and display the room status in a grid view,

helping hotel staff have a clear understanding.

2.7.1 Calendar

You can quickly query orders based on the name and contact information of the

reservation person. Click on the room grid to process the room order. The Calendar

displays the status of each room on each day in a grid view. Click to view all specific

statuses.

2.7.2 Today

The single-day room status also displays the room status in a grid view, but only

shows the status of the current day and cannot switch dates. The horizontal axis can be

changed. You can quickly query orders based on the name and contact information of the

reservation person. Click on the room grid to process the room order.

2.7.3 Add reservation

Operation Instructions：

#You can click on the room grid or the to create a reservation.

#Support inputting detailed reservation information, such as room type, room number,

length of stay, reservation person’s information, payment information, and check-in

person’s information.

#After adding a new reservation, you can see that the room status on the corresponding

room has changed to Reserved, along with the reservation person’s name and the sign

indicating whether there is a debt. .

2.7.4 Record Payment/Refund

This function can help you record the payment or refund information for guests. You

can record payment information in Details and view the amount payable or refundable to

guests in Booking Summary. Or record and view historical payment information in the

Payment tab.

Operation Instructions：

#You can record guest payment information in the reservation details at any time. Click

the in the Details tab to record.

#You can click the in the Payment tab to record, and you

can also view the recorded payment information in this tab.

2.7.5 Check in

Only when it reaches the check-in time of the reservation can the reservation be

checked in.

Operation Instructions：

#When checking in, it is necessary to determine the information of the person

checking into the room. If the reservation person and the check-in person are

the same, the information can be quickly filled in by clicking the .

#After check-in, the room status will change to Checked in. Meanwhile, it will

automatically enter the Access tab, and you need to handle the unlocking

permission for the guest.

#Select an appropriate unlocking method for the guest, such as Room Card,

Passcode, or Ekey. Then, you need to select the room and the corresponding

check-in person to send the unlocking permission.

#After successful sending, the corresponding permission details can be seen in

the list of the Access tab, and you can perform secondary modification or

deletion.

2.7.6 access

In the access tab of the reservation details, you can send unlocking permissions to

guests, including Room Card, Random passcode, Custom passcode, and Ekey. Each

time, only one room’s unlocking permission can be sent, and multiple rooms’ unlocking

permissions cannot be sent simultaneously. When sending permissions, you may

encounter the following options:

Privacy override: It means that the card can still open the door even if the door lock is locked

from the inside.

Public door group: It means that the card can open the public door in the group in addition to

the guest room.

2.7.6.1 Room Card

Support issuing cards to guests.

Privacy override: It means that the card can still open the door even if the door lock is

locked from the inside.

Public door group: It means that the card can open the public door in the group in

addition to the guest room.

Operation Instructions：

#Select the number of cards to issue.

#Select whether to allow Privacy override.

#Select the room, guest, and card expiration time. The card’s effective time is

the current time and cannot be changed.

#If you want to allow the card to open some public doors, you can select Public

door group.

#After issuing the card, you can click the to view the card details.

#Click the , and you can Cancel card, Renew card, or Make as lost.

The specific introduction of Make as lost can be seen in the corresponding

chapter.

2.7.6.2 Random Passcode/Custom passcode

Random Passcode：Generate a Random passcode according to the password

generation algorithm.

Custom Passcode：You can customize a 4-9 digit numeric password according to your

needs.

Operation Instructions：

#Select Random passcode or Custom passcode.

#Select the room, guest, and the effective and expiration times of the card.

#If you want to allow the password to open some public doors, you can select

Public door group. Among them: if both the guest room and the

public door are networked, the passwords of the guest room and the

public door will be the same; if either the guest room or the public door is

not networked, the password of each door will be different. It is

recommended to network the lock to generate the same password for the

convenience of guests’ memory.

#After issuing the password, you can click the to view the password

details.

#To edit or delete the password: click the , and perform the operations

of editing and deleting the password. This operation requires the lock to be

connected to the network. You can purchase a Wifi lock or connect the lock to

the network through a gateway.

2.7.6.3 Ekey

Send a Bluetooth key to guests, and guests can use the Guest app to open the door

via Bluetooth.

Operation Instructions：

#Select the room, guest, guest contact information (Email/Phone number), and

the effective and #expiration times of Bluetooth.

#If you want to allow Bluetooth to open some public doors, you can select Public

door group.

#After issuing Bluetooth, you can click to view the password details.

#Edit Bluetooth, delete Bluetooth: click , to edit and delete Bluetooth.

2.7.7 Extend stay

If a guest wants to extend their stay, the check-out time can be adjusted in the

reservation details.

Operation Instructions：

#The check-out time in the order can be directly adjusted.

#Click the to select a new check-out time.

#If you have sent unlocking permissions to the guest before, after the room is

extended, it will automatically enter the process of modifying the expiration time

of the guest’s unlocking permissions. Among them, the Room card needs to

be re-issued by the staff using the Card encoder; the update of the

Passcode requires the lock to be networked, otherwise, the expiration

time cannot be updated; the Ekey can be directly updated without

additional conditions.

2.7.8 Change room

If a guest wants to change rooms after check-in, there are two ways to change rooms (the

check-in time of the checked-in room cannot be modified):

First way: Drag the order directly to the new room in the Calendar (this method is suitable for

guests who have not checked in yet).

Operation Instructions：

#Drag the order to a new room in the Calendar;

#After dragging, you can see the information before and after the room change,

and the different information of the two has special markings (such as orange

and blue words in the pop-up window). At the same time, you can choose

whether to update the room price to the price of the new room after the room

change, and check the “Update room rate” in the lower left corner.

#If you have sent unlocking permissions to the guest before, after the room

change, it will automatically enter the process of reclaiming the original room

and issuing unlocking permissions for the new room for the guest. Among

them, the Room card needs to be re-issued by the staff using the Card

encoder; the reclaiming of the Passcode requires the lock to be

networked, otherwise, the original room unlocking permissions cannot be

reclaimed, but the issuing of the new room will not be affected; the Ekey

can be directly reclaimed and issued without additional conditions.

Second way: Modify the checked-in room in the reservation details (this method is suitable for

guests who have reserved for multiple days and have already checked in for some days and

want to change rooms).

Operation Instructions：

#(1) Modify the original room’s Check out time in the reservation details;

#(2) Determine the remaining Check in and Check out times of the new room;

and check in the room.

#Note: If step (2) is not performed and a new room is directly selected in step

(1), the order will overwrite the check-in information of the original room.